We strive to cultivate a distinct and immersive experience for both our employees and customers in and around our coffee bars. To accomplish this, we work to employ a team of truly passionate and talented individuals who possess a genuine drive, curiosity, and desire to learn about our craft and the intricacies that set us apart. If you love coffee and want to learn and grow with us, please apply for one of our current openings.
Our baristas are responsible for contributing to the distinct, educated, and unmatched coffee experience we strive to provide in and around our coffee bars.
The Retail Manager is responsible for the entirety of the customer experience, from the aesthetic presentation of the coffee bar to the quality of the service and product. They are also responsible for the coffee bar’s overall financial performance, including accurate ordering, careful hiring, thorough training, and proper waste management. The Retail Manager is expected to build a strong team of people who are both skilled and passionate, and to manage that team with compassion and care.
The Assistant Manager acts as an extension of the Retail Manager and assists them in all aspects of store operations, including decision making, policy creation, hiring and terminating, and disciplinary action. The Assistant Manager plays an essential supporting role in the management hierarchy. They must have stellar communication skills, display leadership talent, and exercise excellent judgment.
The role of the Office Administrator is to support day-to-day administrative and office functions by coordinating e-commerce activities, customer service resolutions, inventory management, and office administration. This is a dynamic position that requires exceptional communication, organization and an eye for improving workflows. This position reports to the Wholesale Customer Service Manager.
General Customer Service
The Assistant Market Manager is responsible for supporting the operations of the Sightglass Farmer’s Market operation, including working with market vendors, regular customers, tourists, CUESA (Center for Urban Education about Sustainable Agriculture) Management, and Sightglass Managers and Baristas. The Assistant Market Manager spends the majority of their time on bar, whether in the cafe setting or at the market, exemplifying high standards for their craft. They also provide support to the Market Manager with their administrative duties and as additional leadership on the Farmer’s Market team. The market is a dynamic and unpredictable environment. A successful Assistant Market Manager will be flexible, have high personal standards, gracefully adapt to new challenges, and maintain a positive outlook through it all!
The Wholesale Sales Representative oversees the growth and development of brewed coffee channels within the Sightglass Wholesale coffee program, including cafes, restaurants, coffee shops, and other similar businesses. Acting as the face of our brand, this representative ensures the careful representation of Sightglass by thoughtfully identifying each of our new wholesale partners. This role prioritizes in-person engagement with business owners and purchasers who may be a good fit for a wholesale partnership. The day to day work includes effective prospecting and development of new sales opportunities, responding to inbound web or email inquiries promptly, and conducting in-person sales calls, meetings and tastings with potential partners. Experience and a strong interest in Specialty Food and Beverage is vital, as the ability to succeed within this role will require a deep understanding of the nuances of both. This role is also a focal point within the wholesale program as a whole, and largely personifies the overall direction of our visible brand presence within Northern California. This position reports to the Director of Wholesale.
To identify and secure new partnerships for our brewed coffee channels that display a strong alignment with Sightglass’ brand, dedication to coffee quality and overall cultural values.
To effectively represent the Sightglass brand through engagement and outreach within the Northern California coffee community at large.
Attention to Detail